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October 22nd, 2014  

Why Are Certain Contract Professionals So Popular With Customers? Here Is What Some Of You Told Me!!! 

Since our inception in May of 1989, I have been writing about what it takes to have a successful Contract career regarding actions that include but are not limited to:

• Take all assignments you possibly can.

• Be easy to get along with.

• Don’t get caught up in the politics.

• Don’t complain on the inside or outside.

• Do the best you can with the time you have.

• Help the customer make as much honest money as possible.

• Do no harm.

• Out-work everyone. Even the staff.

• Kill them with kindness.

• Be punctual. 
But in all this time, I have never asked the any of the most requested Therapy Professionals (you all) what they think. So over the weekend I called several of you (couldn’t call everybody), and I came away with a list of things. Turns out, attitude is a big deal. Who woulda’ thunk it, right?

Please don’t feel bad if I did not call you. It does not mean anything. Also, I hope everyone enjoys this. I, for one, was blown away, and I wish I would have thought of calling you all a long time ago.

Finally, these attitudes are not just for Contract Professionals. I think they will help me and everybody (except Tricia, who is already perfect and has the best attitude and we can learn so much from her) in the office as well. Please enjoy! And Yes, in case you are wondering, Tricia edited this issue of our Straight Shooter.

In no particular order, here is what you said:

• Even if I don’t like where I am or the people I am working with, I do my best for God.

I give all glory to God, and I am grateful for everything I get.

• If not for God, I would not have what I have.

• I put everything into it! Whether I am close to home or far from home…I still feel grateful.

• If I am not happy with the little things God gives me (i.e. far work), how can I expect God to bless me with big things?

• It is not a perfect world and life is too short to spend it sulking around.

• Sometimes I feel like my attitude, grace, and overall thanks is being tested, and I am NOT gonna fail the test by walking around mad because I only got 4 hours work, no work, or far work.

• Drive Far? So what! I get paid to help people.

• I keep the same happy attitude no matter where I go or who I work with. It makes no difference.

• I know I get requested by customers a lot. I think that is because I try very hard to roll up my sleeves and work hard. I’ve noticed that is a problem with some other agency personnel.

• When I get a far assignment that is outside my 60 minute drive time, I have a choice to sit at home with my arms folded and not work, or I can go help and make money.

• It pays to be flexible. The more flexible I am, the more work I get and the more money I make. The more flexible I am, the more people and Directors know me. And people do not stay in one place. They may even become a Director close to my house.

• When you work at one location that is far, it can network you into other locations that are close.

• Directors talk to each other a lot, and they will drop our name for good or bad. We can’t stop them from talking about us, but we can shape what they say about us.

• You have a pretty generous mileage reimbursement.

• Yes, I do feel somewhat rewarded by God when I get a close-to-home long term assignment.

• Getting along with nice people is easy. It’s the difficult people that challenge me to win them over and request me back. • Scott, I need a job!!! And I like the freedom Stambush gives about taking time off with one month’s notice.

• I just do my job. That is all.

• If it’s far, close, people I like, people I don’t care for too much, it doesn’t matter. I just do my job.

• I don’t complain on the inside or outside. I just do my job.

• I do what they tell me as long as they are not unreasonable or unethical. I am there to do things their way.

As you can see, there is a wide range of reasons for people’s attitudes, yet they basically have the same outcome…Super high customer satisfaction and lots of work. Also, I can tell you that the people I spoke to have very different personalities, and come from very different walks of life, ethnicities, and countries. Which leads to one big obvious lesson: you can be shy, outgoing, funny, smart, old, young, black, white, Asian, Hispanic, American born, foreign born, short, tall, strongly religious, not so religious, male, female, gay, straight etc, and still be one of our customers’ favorite Contract Professionals…if they like your attitude.

Again, I did not get to talk to all of you “Constantly Requested” therapy professionals so please don’t feel like you were forgotten if you were not called. There are so many of you on the same level that I didn’t want to write a book. This is just a sample of some of you. Thanks for reading this, and thanks to the people who took the time to talk to me.

Finally, ALL OF YOU ARE GREAT, AWESOME, SUPER people, and I’m thrilled to be on your side. More and more good things are happening at Stambush and I look forward to the day when we are the OGIT (Only Game In Town).

PS: Please visit our Stambush Staffing FaceBook page to keep up to date with even more Stambush Staffing happenings. The more we are out there, the more opportunities for all of us. 

The Straight Shooter